Effective Date

[Insert 1/4/2025]


Company Name

Connecto
[Parcels & Deliveries ]


App Name

[Connecto Parcels & Deliveries)

 

Introduction

At Connecto we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application [Connecto Parcels &Deliveries], including any related services, features, or content.

By using our App, you agree to the terms of this Privacy Policy.


Information We Collect

We collect the following types of information:


Personal Information
Full Name
Contact Number
Email Address
Pickup and Delivery Addresses
National ID or Proof of Identity (when required)
Payment Information (if using in-app payment)

Device & Technical Data
Device ID and model
Operating System and version
IP Address
App version, log files, crash data


Location Information
Real-time GPS data when using delivery or tracking features
Background location access for drivers (if permitted by user)


How We Use Your Information

We use the information collected for the following purposes:
To schedule and fulfill courier pickups and deliveries
To verify customer identity and delivery addresses
To communicate with you regarding your parcels, updates, or account
To send notifications (e.g., tracking updates, OTP, status changes)
To process payments securely
To improve our services and app functionality
To ensure safety, prevent fraud, and comply with legal obligations


Sharing and Disclosure of Your Information

We do not sell your personal data. However, we may share your information with:
Delivery Personnel (to complete pickup/delivery jobs)
Third-Party Service Providers (e.g., SMS providers, payment gateways)
Analytics and Crash Reporting Services (e.g., Firebase, Google Analytics)
Law Enforcement or Government Agencies when required by law or legal process
Cloud Hosting Providers to store and manage your data securely


Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:
Secure Socket Layer (SSL) encryption
Role-based access control for our staff
Regular app and system security updates
Secure cloud infrastructure and firewalls


Despite these efforts, no method of data transmission or storage can be guaranteed 100% secure.


Your Rights and Choices

You have the following rights:
Access or update your personal information
Request deletion of your account and personal data
Withdraw your consent at any time (e.g., for marketing messages)
Lodge a complaint with a data protection authority (where applicable)


To exercise your rights, contact us at [Email Address].


Retention of Data

We retain your personal data only for as long as necessary for the purposes outlined in this policy. After your account is deactivated or your data is no longer needed, we securely delete or anonymize it.

Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective upon posting the updated policy in the app or on our website. We encourage you to review this policy regularly.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:


Email: connectoparcelsdeliveries@gmail.com
Phone:042-34551797
Office Address: 86-L Model Town Extension Model Town Lahore