Return / Refund Policy
Due to the nature of courier and delivery services, completed delivery charges are generally non-refundable once the requested service has been performed.
A customer may request cancellation or refund consideration before the shipment is processed or picked up. Refund eligibility will depend on the status of the shipment and the circumstances of the request.
If a payment has been made but the requested service could not be provided due to an issue attributable to Connecto, the customer may contact our customer support for review.
Where a refund is approved, it will be processed through the applicable payment method and payment service provider, subject to their processing procedures and applicable terms.
Customers should contact Connecto within 24hrs regarding any payment, booking, delivery, or service-related issue.
