1. Services

Connecto provides parcel and document pickup, transportation, delivery, tracking, and related logistics services within its available service areas.

2. Customer Information Customers are responsible for providing accurate and complete information, including sender details, recipient details, phone numbers, addresses, parcel information, and other information required to process a shipment. Connecto shall not be responsible for delays or failed deliveries resulting from incorrect, incomplete, or misleading information provided by the customer.

3. Parcel Packaging The customer is responsible for ensuring that parcels are properly packed and suitable for transportation but the picker will ensure the parcel matching with the sent image on the Application.

*4. Prohibited Items

* Customers must not use Connecto services for the transportation of illegal, dangerous, hazardous, explosive, prohibited, or otherwise restricted items. Connecto reserves the right to refuse, inspect, hold, or return shipments where there is a reasonable concern regarding prohibited or restricted contents, subject to applicable law.

5. Delivery Delivery timelines may vary depending on destination, service type, weather, traffic, operational circumstances, public holidays, or other factors beyond Connecto's reasonable control. Customers may use available tracking facilities to check shipment status.

6. Charges & Payments Applicable service charges must be paid through the payment methods made available by Connecto. All payments processed through third-party payment providers, including online payment gateways, may also be subject to the terms and conditions of the relevant payment provider.

7. Cancellation & Refunds Cancellation and refund requests are subject to Connecto's applicable Return/Refund Policy and the status of the shipment or service.

8. Customer Responsibility Customers must ensure that the shipment complies with applicable laws and Connecto's shipment requirements. The customer may be responsible for any loss, damage, penalty, or expense resulting from prohibited contents, incorrect information, or improper packaging.

9. Website & Application Users agree not to misuse the Connecto website, mobile applications, tracking systems, or other digital services, including attempting unauthorized access or interfering with their operation.

10. Changes to Terms Connecto reserves the right to update or modify these Terms & Conditions from time to time. Updated terms will be published on the website.